Return Policy

Thank you for shopping at Lightingmerch.com

If, for any reason, You are not completely satisfied with a purchase, we invite you to review our policy.

The following terms are applicable for any products that you purchased with us.

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will exchange it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:

You are always required to ship back the items by following the return instructions:

If applicable we will send you a shipping label once the return has been approved. Customers are responsible for the return shipping costs.

We do not charge a restocking fee.

The below refund and exchange policy is for general returns. If a product is received damaged or defective, please contact us via email or phone so we can take care of the issue for you. 

REFUND POLICY

In order to be eligible for a refund, you have to return the goods within 30 days of your purchase. If you have initiated the return after 30 days have passed, you will not be eligible for a refund.

Product must be returned in its original packaging

Product wasn't used or damaged

EXCHANGE POLICY

Product can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 30 days. Exchanges exceeding 30 days will not be processed. 

In order to be eligible for exchanges make sure that these following conditions are met:

Product must be returned in its original packaging

Product wasn't used or damaged

You are required to ship back the product for the item to be inspected and replaced.

Your exchanged product will be processed once items are received and conditions confirmed.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you need further clarification, Please do not hesitate to contact us through our:

Email Address: Sales@lightingmerch.com

Phone: (800) 686-0139